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Frequently Asked Questions
Everything you need to know about our services, pricing, and how we handle your business data.
Questions about how we build
Implementation
Yes. We build solutions that run on your own infrastructure or cloud using open-source models whenever possible. Your customer data and internal documents never leave your business, and are never used to train external AI models.
No. Our free audit will tell you exactly what you need. Sometimes that's an AI agent, but often it's just a simple rules-based automation. We'll always recommend the simplest, most cost-effective solution for the task.
We offer three paths: we can hand it off to your team completely, provide a training session so your staff can manage it, or you can keep us on a monthly retainer for ongoing support and updates. It's your choice.
We charge fixed fees based entirely on the complexity of the solution. After the free audit, we'll give you a clear quote with no hidden costs or open-ended hourly billing.
Questions about workshops
Training
Not at all. Our workshops are designed for non-technical business leaders and staff. We focus on practical, commercial applications of AI rather than coding.
We cover the leading commercial models (ChatGPT, Claude, Copilot, Gemini) as well as any custom solutions we've built for your business. The curriculum is tailored to the tools you actually use.
We offer both. We can run remote sessions via Teams/Zoom, or we can come to your office for in-person workshops depending on your preference and location.
To ensure everyone gets hands-on experience and their questions answered, we recommend keeping groups to a maximum of 10-12 people per session.